The present General Conditions of Sale detailed below determine exclusively the contractual relations between the client using the Serinima - Serigrafia e Publicidade, Lda website - www.serinima.pt (hereinafter referred to as "user") and the company. Serinima - Serigrafia e Publicidade, Lda.
The general terms and conditions of sale are the only ones that apply and replace all other conditions, except by prior agreement, expressed in writing. Serinima - Serigrafia e Publicidade, Lda. You can occasionally modify certain provisions of your general conditions, and it is also necessary that they be re-read each time you visit the serinima website.
When using the website, the customer undertakes to respect the conditions expressed here.
2. Order on the SERINIMA website
To place an order, we offer three modes:
- Via INTERNET, through the website: www.serinima.pt 24 / 24h and 7/7 days
- Via TELEPHONE, at: (+351) 296 642 649
- Via FAX, at nº: +351 296 642 669
The customer will receive, by e-mail, the order confirmation made.
3. Product information
The photographs that illustrate the products do not enter into the contractual field and do not replace any commitment on the part of Serinima - Serigrafia e Publicidade, Lda ..
The sale prices indicated on the website are in Euros, plus taxes and fees. In the Shopping Cart on the website, and before the order confirmation, the corresponding VAT values are calculated and applied. Delivery charges are borne by the customer and are charged at the end of the order, depending on the selected products.
Serinima - Serigrafia e Publicidade, Lda. reserves the right to change prices at any time. However, it applies the rates in force that were indicated on the website at the time the customer places the order.
Serinima - Serigrafia e Publicidade, Lda. respects the deadlines of an order as long as stock is available.
In the event that one of the ordered products is not available from stock, Serinima - Serigrafia e Publicidade, Lda. will contact the customer by e-mail or by phone within 8 days from the date of the order, in order to inform the new delivery date of the product. In case of customer refusal, Serinima - Serigrafia e Publicidade, Lda. proceed to refund the value of the product.
6. Delivery methods
Products purchased on the Site are delivered to any country in Europe, America, Africa and the Middle East. The order will be delivered to the address that the customer indicates as Delivery Address on their Customer Form at www.serinima.pt
Depending on the country of the customer and the value of the order, the delivery value of the products is calculated and displayed. Product deliveries will only take place on working days. As an indication, without this entailing any link to Serinima - Serigrafia e Publicidade, Lda. And unless the products are unavailable on the market or other possible causes of force majeure, the goods will be delivered within 5 (five) working days to Portugal after we have received proof of payment.
In case of non-receipt of the order within the indicated deadlines, the Customer must contact the Customer Service of Serinima - Serigrafia e Publicidade, Lda. During this period no refund can be made, as the loss of the order will have to be checked and confirmed. The customer has the right, upon receipt of his order, to open the packaging to verify that the product is in accordance with what was ordered and that it does not present any external defects.
In the event that the product is not the one ordered or has visible defects, Serinima - Serigrafia e Publicidade, Lda. Advises the customer to refuse delivery, complete the form provided for this purpose and return the product to the carrier, who will take charge return. An e-mail must also be sent within 24 hours indicating the problem to the Customer Service.
Payment must be made by ATM or Paypal.
8. Right of withdrawal
In order to exercise the right of withdrawal, the Customer will have to resend by registered mail, within 14 days from receipt of the order, all material received. This material must be new and complete (accessories, manuals ...), and the products must be returned to us in the original packaging together with your completed and signed return voucher.
This right of return can only be accepted for products in their original and complete condition (packaging, accessories, manual ...) and in good condition. Products returned incomplete, damaged or used by the customer cannot be accepted.
In case of exercise of the right of withdrawal, Serinima - Serigrafia e Publicidade, Lda. Will do its best to reimburse the customer quickly, however safeguarding that this period will depend on the technical evaluations that will be made on the material, with a maximum 15 days, counted upon its arrival at Serinima - Serigrafia e Publicidade, Lda
9. Litigation and liability
For the resolution of any and all disputes arising from the interpretation or execution of these General Conditions, the court for the place where Serinima - Serigrafia e Publicidade, Lda.
Serinima - Serigrafia e Publicidade, Lda. Is not responsible for delays or non-compliance with the contract due to force majeure, disturbance, total or partial strike of postal services, means of transport or communication, flood, fire or war. Serinima - Serigrafia e Publicidade, Lda. Is not responsible for any indirect damage, loss of exploitation, loss of benefit, loss of opportunity, damage or fees that may arise from the purchase of any product presented on the website.
10. Protection of personal data
The information that the customer communicates on our Site is indispensable for the treatment of the order and the establishment of invoices. Without them, the order will be automatically canceled. By registering on our Site, the customer undertakes to provide us with sincere and truthful information.
The communication of false information is contrary to the present general conditions, as well as the conditions of use that appear on our Site.
The customer has the permanent right to access and rectify all data concerning him, according to European standards and national laws in force. The customer may at any time request confirmation of existence from Serinima - Serigrafia e Publicidade, Lda of their own personal data and also modify them. Promotional emails (e-mail) with news, sales, exclusives, opportunities, etc. will be sent to customers. The customer may request not to receive any more emails from us at any time, by sending a message saying "Remove" to the email info @ serinima.pt
Serinima - Serigrafia e Publicidade is the sole holder of the information that concerns customers.
11. Intellectual Property
The entire content of the serinima.pt Site (illustrations, texts, titles, brands, images, videos) is the property of Serinima - Serigrafia e Publicidade, l Lda., Its co-contractors or partners.
The partial or total reproduction of the content through any procedure and on any medium is subject to prior and express authorization from Serinima - Serigrafia e Publicidade, Lda.
All information, content, documents and software offered by our services are protected by Portuguese and international legislation, with regard to intellectual property and copyright. Serinima - Serigrafia e Publicidade, l Lda. Cannot authorize the copying, presentation or distribution of contents for which you do not have the intellectual property right.
Any fraudulent use of the rights obtained by third parties constitutes an offense of counterfeiting, severely sanctioned by the Intellectual Property Code.
Serinima - Serigrafia e Publicidade, l Lda .. will not be responsible, under any circumstances, for the violation of a user's rights obtained by third parties and perpetrated by the latter's activities on the Site.